Privacy Policy
Last updated: April 1, 2026 · theshawarmaguys.com
At Shawarma Guys, your privacy is fundamental to how we operate. This policy explains how we collect, use, and protect your personal information when you visit our website, place orders for delivery or pickup, or request catering services. By using our services, you entrust us with your data — and we commit to handling it with transparency and care.
Contents
1 Information We Collect
Personally Identifiable Information (PII) — To process orders, deliveries, catering requests, and provide a seamless experience, we collect the following:
| Category | Examples |
|---|---|
| Contact Information | Name, email, phone number, delivery/pickup address |
| Order Details | Items purchased, special instructions, order history, location preferences |
| Payment Data | Credit card details (PCI-compliant tokenization), billing address |
| Account Credentials | Username, encrypted password, and profile preferences |
| Demographic Data | Age range, ZIP code (only if voluntarily provided) |
Non-Personally Identifiable Information — We automatically collect technical data like IP addresses, browser type, device identifiers, and pages visited using cookies and analytics tools (Google Analytics). This helps us improve website performance and understand general usage patterns. Google Analytics does not collect personal identifiers; you can opt out via Google Ad Settings or the official opt-out browser add-on.
2 How We Use Your Information
- Order fulfillment: Prepare your Australian Wagyu shawarma, falafel, pita, and coordinate delivery or pickup.
- Customer support: Respond to inquiries, catering quotes, and resolve any order-related issues.
- Service improvements: Personalize menu recommendations and enhance website usability.
- Marketing communications: Send promotions, loyalty offers, and updates — only with your consent; opt-out anytime.
- Security & fraud prevention: Protect against unauthorized transactions and misuse.
- Legal compliance: Fulfill record-keeping obligations under applicable laws.
3 Sharing Your Personal Information
We never sell, rent, or trade your personal data to third parties for their own marketing purposes. Limited sharing occurs only in these specific contexts:
- Service providers: Payment processors (Stripe, Square), delivery partners, and SMS notification platforms that help us operate — contractually obligated to protect your data.
- Business transitions: If Shawarma Guys is involved in a merger, acquisition, or asset sale, your data may be transferred with prior notice.
- Legal obligations: To comply with laws, enforce our terms, or protect our rights and safety.
- With your explicit consent: For catering referrals or special events.
Our commitment: Shawarma Guys never shares mobile opt-in consent or SMS subscriber data with third parties for marketing. Your privacy is honored across every channel.
4 Your Privacy Choices (Opt-Out)
- Email: Click "unsubscribe" at the bottom of any marketing email.
- SMS/Text messages: Reply STOP to any promotional text. Message and data rates may apply.
- Phone calls: Request to be added to our internal do-not-call list during any phone conversation.
- Cookies & tracking: Adjust your browser settings or opt out of Google Analytics via the official tools.
Even if you opt out of marketing communications, you may still place orders and receive transactional updates (order confirmations, delivery status).
5 Data Security & Retention
We implement robust security measures: TLS encryption for data transmission, role-based access controls, PCI-compliant payment tokenization, regular vulnerability scans, and secure third-party servers.
Your personal data is retained only as long as necessary:
- Order history: Up to 7 years (for tax and legal compliance).
- Account data: Until you request deletion or after 2 years of inactivity.
- Marketing data: Until you opt out or unsubscribe.
In the event of a data breach, we will notify affected users and relevant authorities within the timeframe required by law (e.g., 72 hours under applicable regulations).
6 Access, Correction & Deletion
Depending on your location (including California residents under CCPA/CPRA), you have the following rights:
Right to Know
Know what personal information we collect and how it's used.
Right to Delete
Request deletion of your personal information (subject to legal exceptions).
Opt-Out of Sale
We do not sell your personal information — ever.
Non-Discrimination
No penalty for exercising any of your privacy rights.
To exercise these rights, email support@theshawarmaguys.com or call (619) 825-5150. We will verify your identity and respond within 45 days, as required by law.
7 SMS & Mobile Messaging Privacy
If you opt in to receive SMS updates from Shawarma Guys — order alerts, exclusive offers, or catering updates — we collect your phone number and messaging preferences.
Message frequency varies. You can unsubscribe at any time by replying STOP. For assistance, reply HELP.
We will never share your mobile number with third parties for their own marketing purposes. Standard message and data rates may apply.
8 Public Areas & Children's Privacy
Our website may feature customer reviews, social media integrations, or blog comments. Any information you voluntarily disclose in these public areas becomes publicly visible — please avoid sharing sensitive details.
Shawarma Guys does not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, contact us immediately and we will delete it.
9 International Users & California Rights
Our servers and operations are based in the United States. If you access our website from outside the US, please be aware that your information may be transferred to, stored, and processed in the US. By using our services, you consent to this transfer.
California residents have additional rights under the CCPA as described in Section 6 above.
10 Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in our practices or legal requirements. The "Updated" date at the top indicates when the latest revision was made. Material changes will be communicated via email or a prominent notice on our website.
Your continued use of Shawarma Guys services after any modifications constitutes acceptance of the updated policy.
